{"id":791,"date":"2025-12-18T18:25:45","date_gmt":"2025-12-18T18:25:45","guid":{"rendered":"https:\/\/enjoil.it\/informations-sur-le-droit-de-retractation\/"},"modified":"2026-01-21T18:57:11","modified_gmt":"2026-01-21T18:57:11","slug":"informations-sur-le-droit-de-retractation","status":"publish","type":"page","link":"https:\/\/enjoil.it\/fr\/informations-sur-le-droit-de-retractation\/","title":{"rendered":"Informations sur le droit de r\u00e9tractation"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Droit de r\u00e9tractation<\/h2>\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment aux articles 52 et suivants du D.Lgs. 206\/2005 (Code de la consommation), le client a le droit de se r\u00e9tracter de l&rsquo;achat dans un d\u00e9lai de <strong>14 jours \u00e0 compter de la date de livraison du produit<\/strong>, sans avoir \u00e0 fournir de justification, <strong>dans le respect des conditions indiqu\u00e9es ci-dessous<\/strong>.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">2. Modalit\u00e9s d&rsquo;exercice de la r\u00e9tractation<\/h2>\n\n<p class=\"wp-block-paragraph\">Pour exercer le droit de r\u00e9tractation, le client doit le communiquer dans un d\u00e9lai de 14 jours \u00e0 compter de la livraison en envoyant une communication explicite par email \u00e0 l&rsquo;adresse suivante :<\/p>\n\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong><a>info@enjoil.it<\/a><\/strong><\/p>\n\n<p class=\"wp-block-paragraph\">Dans la communication devront \u00eatre indiqu\u00e9s :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>nom et pr\u00e9nom du client<\/li>\n\n\n\n<li>num\u00e9ro de la commande<\/li>\n\n\n\n<li>date d&rsquo;achat<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">3. Conditions d&rsquo;acceptation du retour<\/h2>\n\n<p class=\"wp-block-paragraph\">Le droit de r\u00e9tractation est valide <strong>exclusivement<\/strong> si le produit retourn\u00e9 respecte <strong>toutes<\/strong> les conditions suivantes :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>le produit <strong>ne doit pas avoir \u00e9t\u00e9 ouvert<\/strong><\/li>\n\n\n\n<li>l&#8217;emballage doit \u00eatre <strong>intact<\/strong><\/li>\n\n\n\n<li>le produit doit \u00eatre retourn\u00e9 <strong>dans les 14 jours<\/strong> suivant la communication de r\u00e9tractation<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">4. Exclusions du droit de r\u00e9tractation<\/h2>\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 l&rsquo;art. 59 du Code de la consommation, <strong>le droit de r\u00e9tractation est exclu<\/strong> dans les cas suivants :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>produits alimentaires scell\u00e9s qui ont \u00e9t\u00e9 <strong>ouverts apr\u00e8s la livraison<\/strong><\/li>\n\n\n\n<li>produits qui, pour des raisons d&rsquo;hygi\u00e8ne ou de protection de la sant\u00e9, ne peuvent pas \u00eatre retourn\u00e9s une fois ouverts<\/li>\n<\/ul>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">5. Frais de retour<\/h2>\n\n<p class=\"wp-block-paragraph\">Les <strong>frais de retour du produit sont enti\u00e8rement \u00e0 la charge du client<\/strong>.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">6. Remboursement<\/h2>\n\n<p class=\"wp-block-paragraph\">En cas de r\u00e9tractation valablement exerc\u00e9e, le remboursement sera effectu\u00e9 <strong>dans les 14 jours suivant la r\u00e9ception du produit retourn\u00e9<\/strong>, en utilisant le m\u00eame mode de paiement choisi par le client lors de l&rsquo;achat.<\/p>\n\n<p class=\"wp-block-paragraph\">Le remboursement concerne exclusivement le prix du produit.<br\/>Les frais d&rsquo;exp\u00e9dition initiaux ne sont pas remboursables, sauf indication contraire de la loi.<\/p>\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n<h2 class=\"wp-block-heading\">7. Adresse de retour<\/h2>\n\n<p class=\"wp-block-paragraph\">L&rsquo;adresse de retour du produit sera communiqu\u00e9e au client en r\u00e9ponse \u00e0 la demande de r\u00e9tractation envoy\u00e9e par email.<\/p>\n\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"<p>1. Droit de r\u00e9tractation Conform\u00e9ment aux articles 52 et suivants du D.Lgs. 206\/2005 (Code de la consommation), le client a le droit de se r\u00e9tracter de l&rsquo;achat dans un d\u00e9lai de 14 jours \u00e0 compter de la date de livraison du produit, sans avoir \u00e0 fournir de justification, dans le respect des conditions indiqu\u00e9es ci-dessous. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-791","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Informations sur le droit de r\u00e9tractation - Enjoil<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/enjoil.it\/fr\/informations-sur-le-droit-de-retractation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Informations sur le droit de r\u00e9tractation - Enjoil\" \/>\n<meta property=\"og:description\" content=\"1. Droit de r\u00e9tractation Conform\u00e9ment aux articles 52 et suivants du D.Lgs. 206\/2005 (Code de la consommation), le client a le droit de se r\u00e9tracter de l&rsquo;achat dans un d\u00e9lai de 14 jours \u00e0 compter de la date de livraison du produit, sans avoir \u00e0 fournir de justification, dans le respect des conditions indiqu\u00e9es ci-dessous. 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